New Outage Map & Reporting System Now Live for Berea Municipal Utilities
Berea Municipal Utilities has launched a new way for customers to report outages and stay informed when the power goes out. The system, called Hometown Grid, is now live and makes it easier than ever to report issues and receive real-time updates—no app or login required.
Customers can report an outage at any time by simply texting or calling 877-801-4391. The system automatically confirms the report and asks a few quick follow-up questions to help utility crews pinpoint the issue. Each report immediately appears on a public outage map at www.hometowngrid.com/berea, giving residents a clear view of where outages are occurring and when updates are posted.
“During an outage, communication is key,” said a spokesperson for Berea Municipal Utilities. “This system gives customers peace of mind and helps our crews respond more effectively.”
Hometown Grid was designed specifically for local utilities and is already in use by cities across the region. By improving how outage information is collected and shared, the system helps ensure that no report gets overlooked while keeping customers connected throughout the process.
Hometown Grid is already helping cities across the region stay connected with their communities during outages.
To view the outage map, visit www.hometowngrid.com/berea.