Payment Assistance

We recognize that financial hardships happen, and sometimes you need a little extra support paying your bill. The following options do things like give more time to pay, set up payment plans, and harness the power of our communities to help reduce your payment. Let’s work together to find the right option for you.

Payment Extensions

Just need a few days and can pay in full? A payment extension may be the right choice. Once a friendly reminder is received, an extension may be requested. An extension request must be made prior to being disconnected for non-payment. After service has been disconnected, payment in full is expected before service will be re-established.

Extensions may not be made on a returned check, automatic draft, or disputed credit card transaction. Failure to pay by the extension request date could affect your request for future payment extensions.

To request a payment extension, please call 859-986-4391.

Installment Payment Plan

An installment payment plan may be available under limited, extenuating circumstances. Please call 859-986-4391 for additional information.

Utility Assistance Programs

Various state and federally-funded assistance programs are available to eligible households who need assistance paying their utility bills. To check for eligibility, follow the links below to the individual programs.

Kentucky Low Income Home Energy Assistance Program

The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income Kentucky families pay high winter heating bills. To be eligible for this benefit program, you must be a resident of Kentucky and you must need financial assistance with home energy costs.
Learn More

Health at Home Eviction Relief Fund

If eligible, and while funds last, the federal Emergency Rental Assistance Program helps families pay rent and utilities as a result of COVID-19-related hardships.
Learn More 

Kentucky’s Homeowner Assistance Fund

Kentucky will receive $85.4 million in federal Homeowner Assistance Funds from the American Rescue Plan Act of 2021. These funds will assist qualifying homeowners who have experienced financial distress due to the COVID-19 pandemic with direct assistance for mortgage payments, property taxes and insurance, homeowner’s association fees and utility assistance.
Learn More 

Community Provided Assistance

Several area churches and other charitable organizations may be able to offer limited assistance for those unable to pay their utility bill. Contact the numbers below for additional information.

Berea Baptist Church 859-986-9391
Bethel Baptist Church 859-986-7341
Berea Faith Community Outreach – BUURR 859-985-1903
First Christian Church 859-623-4383
Salvation Army 859-624-5826
Silver Creek Baptist Church 859-986-5683
United Methodist Church 859-986-3485
BUURR 859-985-1903